Social Media Inbox

How Inbox Works

1. 1.
   Connect an Account

   Connect any social account on the usage-based plan. Inbox is bundled in, no add-on needed.
2. 2.
   Grant Permissions

   Reconnect accounts to grant inbox scopes.
3. 3.
   Manage Inbox

   Dashboard Inbox tab or API endpoints for comments, DMs, and reviews.

Why Use Inbox

Code Examples

curl -X GET "https://zernio.com/api/v1/inbox/comments/POST_ID?accountId=ACCOUNT_ID" \
  -H "Authorization: Bearer YOUR_API_KEY"

curl -X POST "https://zernio.com/api/v1/inbox/comments/POST_ID" \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "accountId": "ACCOUNT_ID",
    "commentId": "COMMENT_ID",
    "message": "Thanks for your feedback!"
  }'

Platform Support

See it in action

DMs from Instagram, WhatsApp, Telegram, Slack, and more in one feed.

Reply to comments without opening 10 different apps.

Frequently Asked Questions

How much does Inbox cost?

└The Inbox comes with every connected account, no add-on to buy. Reading, comments and reviews are unmetered. Sending is free up to 10,000 messages a month, then $1 per 10,000 ($0.0001 each).

Which platforms support comment management through the API?

└Facebook, Instagram, YouTube, LinkedIn, Threads, X/Twitter, Reddit, Bluesky, and TikTok. LinkedIn requires an organization (Company Page) account, and TikTok requires an account connected through the TikTok for Business app.

Which platforms support DM management through the API?

└Instagram, Facebook Messenger, Telegram, WhatsApp, X/Twitter, TikTok, Bluesky, Reddit, Slack, and SMS. TikTok DMs need a TikTok Business Account signed up outside the EEA, Switzerland and the UK.

Can I manage reviews?

└Yes. Facebook page reviews and Google Business reviews.

How do webhooks work?

└Set a webhook URL in settings and we POST every new comment, DM, and review the moment it arrives, so you can trigger auto-replies or sync to your CRM without polling.

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