Social Media DMs API

How It Works

1. 1.
   Enable Inbox Add-On

   Activate from your billing settings.
2. 2.
   Connect Accounts

   Link social accounts and grant messaging permissions.
3. 3.
   Send & Receive

   Use the API to manage conversations or set up webhooks for real-time messages.

Why Use the DMs API

Code Examples

const res = await fetch(
  "https://zernio.com/api/v1/inbox/conversations?accountId=ACC_ID",
  { headers: { Authorization: "Bearer YOUR_API_KEY" } }
);
const { data, pagination } = await res.json();

await fetch(
  "https://zernio.com/api/v1/inbox/conversations/CONV_ID/messages",
  {
    method: "POST",
    headers: {
      Authorization: "Bearer YOUR_API_KEY",
      "Content-Type": "application/json"
    },
    body: JSON.stringify({
      accountId: "ACC_ID",
      message: "Hey! How can I help you today?"
    })
  }
);

{
  "event": "message.received",
  "data": {
    "messageId": "msg_abc123",
    "conversationId": "conv_456",
    "platform": "instagram",
    "direction": "incoming",
    "text": "Hi, I have a question",
    "sender": { "id": "user_789", "name": "John" },
    "timestamp": "2025-01-15T10:30:00Z"
  }
}

Supported Platforms

Send and receive direct messages across all major platforms.

See it in action

Schedule and manage posts across all platforms.

Connect all your social accounts in one place.

Simple dashboard with powerful API access.

Frequently Asked Questions

How much does the DMs API cost?

└Requires the Inbox add-on: Build $10/mo, Accelerate $50/mo, Unlimited $1,000/mo. Annual billing saves 30%.

Which platforms support DMs?

└Instagram, Facebook, WhatsApp, Telegram, X (Twitter), Bluesky, and Reddit.

Which platforms support real-time webhooks?

└Facebook, Instagram, WhatsApp, and Telegram deliver messages in real-time. Twitter, Bluesky, and Reddit use polling.

Can I send images and files?

└Yes. Meta platforms (Instagram, Facebook, WhatsApp), Telegram, and Twitter support media. Bluesky and Reddit are text-only.

What are interactive messages?

└Quick replies, buttons, and templates for Meta, WhatsApp, and Telegram. Great for chatbot flows and surveys.

Can I build chatbots?

└Yes. Receive messages via webhooks, process them, and send replies via API. Full conversational loop.

Why no LinkedIn DMs?

└LinkedIn's API does not provide access to direct messaging for third-party applications.

Related Features